Ticketing
INFO
This section is reserved for Indexima customers who detain a valid license
How to contact the support
INFO
Only designated members of the customer team are allowed to raise a ticket. Check with your Sales representative or your customer service manager to get the list.
There are 2 ways to contact the support team and raise a ticket
- Send an email to support@indexima.com
- Fill a form by clicking on "Contact Support"
Main required information
- Title
- Description
- The description will contain screenshots, SQL queries that show the situation on the client-side
- When possible, the description will contain the steps that enable the team to reproduce the case
- Attachment
- A diagnosis